Autoland iSCAN 3e Start Version

General
We at Ryan’s automotive pride ourselves on the support we give with the products we sell,
As we believe that selling the product to the customer is only the 1st step and that ongoing support is very important so the customer can get good value from his equipment,
We are also in a great position to support these products as we use them every day in our own workshop,
Support and after sales service can sometimes be a very loosely used terms and it is not always clear what the supplier is committing to, this is why we want to explain as clearly as possible what both parties are committing to.
All of the below is based on units sold in Ireland (32 counties) and for outside Ireland it is not possible to provide all of the below support and after sales in the same forms, for example loaner units calling on site etc, so please enquire for more information if you are based outside of Ireland.

Warranty
All Autolands diagnostic tools come with 2 year warranty
And all warranty repairs if required will be either carried out on site or the unit picked up and taken back to Ryan’s Automotive for repairs and a loaner unit will be left with the user until the unit is delivered back. In the cases where we would get a courier to pick up the unit we would ask the workshop to pack up the unit carefully to avoid damage in transport,
We aim to keep the customer up and running and will either have the issue fixed or a loaner unit delivered to the customer within 48 hours (Monday to Friday).

Items excluded from the 2 year warranty are
Main cable and OBD connections,
Damage to the machine caused by incorrect power supply, Excessive dampness, or any other damage caused by fluid ingress, accidental damages, incorrect use damages or unauthorized modifications.

Delivery and Training
Ryan’s Automotive or a courier will deliver the unit to your workshop registered and updated and ready to work,
And spend 2 hours onsite (or if not possible to call onsite can provide training over team viewer and phone) providing training on use of the machine.
We also can provide extra chargeable training if required.

Support
Ryan’s Automotive can provide tool and software technical support by phone, WhatsApp, our customer support portal, email or by logging into your unit via team viewer when needed (subject to fair use and subject to having the software on the latest version).
We also have a support section on our website which has videos and information on how to use and update the unit and also has some common vehicle diagnostic procedures and known problems, users can also send us tickets via this support area.
Additional support packages are required for J2534 OEM packages,
Additional support packages are required for vehicle technical support.

Not included in the support
Technical information that is found on systems like Autodata, Alldata etc,
The above support does not include vehicle technical support but we are always willing to help customers were we can.

Repairs not covered by the warranty and after the warranty period
For repairs not covered by warranty or after the warranty we can assist in few different ways all at very reasonable rates,
1 Log into the unit via team viewer
2 Call on site and perform the necessary work and if needed take the unit back to Ryan’s Automotive for completion
3 Owner can deliverer the machine to Ryan’s Automotive to be repaired (this will save on call out or transportation fees)
4 Arrange to get the unit picked up and taken back to Ryan’s Automotive
5 Send out the necessary parts to the owner and advise over the phone how to perform the necessary operation
6 Provide a hire unit for the period that the unit is out of action (note this is chargeable for non warranty repairs and subject to availability)

Spare parts and optional connectors
We keep a stock of the following parts if required
Main cable
16 pin OBD connector
Mains charger
USB cable
LAN cable
Pre 16 pin connectors