Product Description
ThinkCar ThinkTool Expert 394 With 2 Years Car, Hybrid & EV Updates
The THINKTOOL Expert 394 is a brand new 12-inch AI diagnostic device developed by THINKCAR in 2024, which features with unique designed, optimized UI interface and powerful TCOS system. The 394 supports split screen to show the data, modules etc, which are capable of diagnosing passenger vehicles, electric vehicles, commercial vehicles, which is an idea choice for mechanics and advanced workshop.
Features
- Exceptional Coverage: supports 300+ vehicles worldwide, both 12V & 24V passenger, commercial, hybrid vehicles, electric vehicles, heavy duty trucks, etc (HD truck software and both EV and HD cable sets are an optional extra)
- Near OE-Level Diagnostics: Includes all you normal diagnostic functions including special functions like adaptions resets etc for a huge range of makes and models,
- Active Test: control car functions directly from the tablet to activate or test components on demand, without using the vehicle’s own controls.
- Live data: Numerical and graphing functions and also searchable
- Guided Functions: with simple step-by-step procedures for quick and accurate car diagnostics.
- Online ECU Coding: make software modifications to customize systems (also know as Retrofits and Conversions) for some systems and models on the following brands: BMW E and F series, VAG group, Toyota, Porsche,
- Cloud-based ECU Programming: for BMW, BENZ, VW/AUDI/SKODA/SEAT, PORSCHE, LAND ROVER/JAGUAR SUBARU, NISSAN and RENAULT without the need of the manufacture software (for coding and programming it does a huge range of systems and models in the above brands but we don’t claim all)
- Module replacement/Coding: Module Replacement, Modification, Personalization, Anti-theft & Key Matching, and more (varies by the vehicle manufacturer, year, and model) (for coding and programming it does a huge range of systems and models in the above brands but we don’t claim all)
- THINKTOOL Expert 394 is equipped with a standard 16-PIN diagnostic box together with some of the most popular OBDI connector (pre 16pin connectors)
- Advanced Diagnostic Functions: supports full vehicle diagnostics, read & clear codes, live data stream, actuation test, special functions, 41 different maintenance reset functions and more.
- SGW security gate way: Optional FCA SGW yearly subscription provides SGW unlock for FCA vehicles (Abarth, Chrysler, Dodge, Jeep, Alfa Romeo, Maserati, Ram trucks, Lancia and Fiat)
Optional Renault SGW token activations provides SGW unlock for Renault and Dacia
Optional Mercedes SGW yearly subscription provides SGW unlock for Mercedes vehicles
VAG group SGW unlock available in conjunction with 3rd party providers on pay as needed basis (full VAG SGW unlock coming soon)
SGW unlock for other brands coming soon
- Dual range Wi-Fi Connection: supports dual range Wi-Fi connection. The tablet communicates with the diagnostic box through Wi-Fi, allowing technicians to quickly operate diagnostics, checking fault code and other functions.
- System topology diagram: The network topology diagram shows the networks and control units in a diagram which is very useful for us to understand how the different networks and systems are connected and when you do a full system scan we can see at a glance a overview of all the available systems and there status (this feature is new and is being added to many makes and models as updates go by)
- Customer Support Service: Remote Diagnosis provides direct technical support to remotely access the tool in the field. Helping technicians fix problems quickly and accurately for better customer support. The Expert 394 now also allows video remote diagnostics which allows the technician to see everything your seeing through the built in camera.
- Maintenance Service: Oil Reset • EPB Reset • SAS Service • ABS Bleeding • TPMS Reset • Gear Learning • IMMO Service • Injector Coding • BMS Service • DPF Regeneration • Throttle Matching • Gearbox Matching • AFS Reset • Sunroof Initialization • Suspension Calibration • EGR Adaption, etc, 41 functions available in total, and still expanding
- Smart AutoVIN & AutoScan: AutoVIN in many cases will auto identify the car make / model / year, and head towards proper diagnostics and in the cases where it does not AutoVIN the vehicles you can still use the standard manual method of selecting the correct vehicle details
- Camera VINScan: quick recognition of vehicle barcode with rear camera (for many makes and models)
- Printing/share: Pint diagnostic reports via WIFI to a WIFI printer or share a report by email
- AI Diagnostic feature: with optimized user experience, the pad can fast and easily follow command, check out the video in the video section.
- New UI interface: for optimized user experience
- Car and Hybrid and EV Software: Comes with 2 years updates of each.
Specifications
- Operating System: TCOS System
- Rom/Ram: 256G/8G
- Battery: 22400mAH/3.8V
- VCI: ThinkLink PRO
- Screen Size: 12-inch
- Rear camera 13MP
- Front camera 5MP
- Passenger Software: 2-Year Free Update for Passenger Software
- EV Software: 2-Year Free Update for EV Software ( Including Tesla)
What’s in the box
- ThinkTool 394
- Thinklink Pro VCI
- Clipper Cable
- Cigarette Lighter Cord
- Fuse (AC250V/5A, ø5*20mm)
- Fuse (AC250V/5A, ø6*30mm)
- BMW-20
- BZ-38
- TA-22
- CR-6
- TA-17
- HA-3
- G/A-12
- M/H-12+16
- FT-3
- NN-14+16
- OBD Diagnostic Cable
- OBD Adapter
- Charging Cable
- 3 in 1 Charging Plug (EU, US, UK)
- Ethernet Cable
- Programming Cable
- Carry Case
- User Manual
- Packaging List
Options:
Coverage list: Click here to view the coverage list, make sure to select the product type from the drop down list
Note the remote diagnostic service is a pay per use service and also requires a remote diagnostic subscription of €150 + vat per year, 1st year is not included in the purchase price,
Remote diagnostics: With the Thinktool Expert 394 repair shops and automotive technicians can use the remote function to request and receive support from remote diagnostic service providers where they providers can connect to the car in your workshop with there diagnostic equipment and perform remote diagnostics services for you
How the remote diagnostics works: Via the Expert 394 device a remote connection is made with the car, which does not have to leave your workshop. The communication between the car and the Expert 394 device and the service provider is done entirely via the internet network. The Expert 394 is connected to the OBD plug on one side, then the car is selected and the user fills out the request and books a appointment with the service provider, then the provider will arrange a appointment with you, and when ready the provider can connect to the car remotely with there huge array of diagnostic equipment and preform many specialist diagnostic services for you
Just think of it like its a very long diagnostic cable that allows us to connect to a vehicle anywhere in Ireland with our diagnostic equipment
Wide Range of Remote Services:
General Diagnostics,
Service resets
Electric parking brake (pads replacement)
injector coding
SCR and DPF diagnostics and resets, relearns, regeneration and adaptions
Other engine management components resets and adaptions
Key programming
Programming tow bar electrics,
Body computer coding and configurations,
Power Steering Module Coding,
ECU coding/Configuration
Steering lock coding
Steering angle calibration
TPMS sensor learning (in some cases a activation tool will be needed at the remote side)
Air suspension calibrations and coding/configurations
ADAS diagnostics
And much more,
But as with any automotive diagnostic work there is always some limitations, NO ONE CAN DO EVERYTHING AND SUCH CLAIMS NEED TO BE TAKEN WITH A PINCH OF SALT
Some of the limitations are
Wont work with some older vehicles that use old diagnostic protocols
Wont work with older vehicles that does not have a 16 pin diagnostic socket
Wont perform any coding functions on BMW vehicles that require coding trough the MOST bus diagnostic connection
Not recommended for software updates on vehicles due to the risk of a issue when trying to transfer a larger file over the internet
And if Ryan’s Automotive or Other service providers don’t have the necessary diagnostic software to complete the function
Choice: Huge Range of Diagnostic Equipment at your fingertips without the cost or hassle.
Example of use:
A workshop in Cork has a vehicle in his workshop and needs to replace steering lock and he needs to perform the steering lock coding
He tries one of his own diagnostic tools and he does not have that function listed in his diagnostic tool for that vehicle
Then he tries his other diagnostic tool and this wont do it either,
Now he has a few options
Option 1: Tell his customer he will have get the vehicle towed to a different workshop to get the steering lock coded
Option 2: Take the car to a workshop or a dealer with a tow truck to get the job completed
Option 3: Have a mobile diagnostic person call to his workshop to perform the coding
The 3 options above will get the job done but creates extra hassle, delays and expensive to either the customer or the workshop
But with the Thinkcar Thinktool Expert 394 the workshop would have been able to complete the job without the vehicle having to leave his workshop
Contact us for more information and some examples of how this system can help your workshop
Terms and conditions:
The workshop must have internet speeds exceeding 30Mbps download and 15Mbps upload
Workshop must have a minimum 100amp battery support unit
Must be a registered workshop in Ireland
Will need SERMI approval when SERMI is up and running in Ireland
Customer must be present at the vehicle at all times during the connection to cycle ignition etc
The Expert 394 must have a valid diagnostic software subscription as well as the remote diagnostic subscription
Other terms and conditions apply, contact us for more information
At the moment we can only offer this tool and service in Ireland
Pricing:
Yearly subscription €150 + vat (1st year not included in Euro MAX purchase)
Pay per use, POA
General
We at Ryan’s automotive pride ourselves on the support we give with the products we sell,
As we believe that selling the product to the customer is only the 1st step and that ongoing support is very important so the customer can get good value from his equipment,
We are also in a great position to support these products as we use them every day in our own workshop,
Support and after sales service can sometimes be a very loosely used terms and it is not always clear what the supplier is committing to, this is why we want to explain as clearly as possible what both parties are committing to.
All of the below is based on units sold in Ireland (32 counties) and for outside Ireland it is not possible to provide all of the below support and after sales in the same forms, for example loaner units calling on site etc, so please enquire for more information if you are based outside of Ireland.
Warranty
All Thinkcar diagnostic tools come with 2 year warranty
And all warranty repairs if required will be either carried out on site or the unit picked up and taken back to Ryan’s Automotive for repairs and a loaner unit will be left with the user until the unit is delivered back. In the cases where we would get a courier to pick up the unit we would ask the workshop to pack up the unit carefully to avoid damage in transport,
We aim to keep the customer up and running and will either have the issue fixed or a loaner unit delivered to the customer within 48 hours (Monday to Friday).
Items excluded from the 2 year warranty are
Cables and OBD connections,
Problems caused by other APPS or other software’s that the user installs on the device
Damage to the machine caused by incorrect power supply, Excessive dampness, or any other damage caused by fluid ingress, accidental damages, incorrect use damages or unauthorized modifications.
Delivery and Training
Ryan’s Automotive or a courier will deliver the unit to your workshop registered and updated and ready to work,
And spend 2 hours onsite (or if not possible to call onsite can provide training over team viewer and phone) providing training on use of the machine.
We also can provide extra chargeable training if required.
Support
Ryan’s Automotive can provide tool and software technical support by phone, WhatsApp, our customer support portal, email or by logging into your unit via team viewer when needed (subject to fair use).
We also have a support section on our website which has videos and information on how to use and update the unit and also has some common vehicle diagnostic procedures and known problems, users can also send us tickets via this support area.
Additional support packages are required for vehicle technical support.
Not included in the support
Technical information that is found on systems like Autodata, Haynes Pro Alldata etc,
The above support does not include vehicle technical support but we are always willing to help customers were we can.
Repairs not covered by the warranty and after the warranty period
For repairs not covered by warranty or after the warranty we can assist in few different ways all at very reasonable rates,
1 Log into the unit via team viewer
2 Call on site and perform the necessary work and if needed take the unit back to Ryan’s Automotive for completion
3 Owner can deliverer the machine to Ryan’s Automotive to be repaired (this will save on call out or transportation fees)
4 Arrange to get the unit picked up and taken back to Ryan’s Automotive
5 Send out the necessary parts to the owner and advise over the phone how to perform the necessary operation
6 Provide a hire unit for the period that the unit is out of action (note this is chargeable for non warranty repairs and subject to availability)
If you are a customer located in Ireland, spend €180 ex.VAT or more and get free delivery, or for orders under €180 ex.VAT delivery costs €12.50 ex.VAT
